FAQs
Q: Are House of Leather products made from real leather?
A: Yes, everything is made of full grain leather, sourced from reputable tanneries in Pakistan.
Q: Does House of Leather have a physical outlet?
A: No, we sell only online. However, you may visit our workshop located in Karachi.
Q: What is Crazy Horse Leather?
A: Crazy Horse Leather is a type of full grain cow leather known for its rugged and vintage look. The term ‘Horse’ does not mean it is made from horsehide.
Q: Are House of Leather products handmade?
A: Yes, all of our leather bags and accessories are handmade in our factory. Stitching is done using machines for durability.
Q: Does House of Leather offer personalization?
A: Yes, our hot stamping or engraving service allows you to personalize your purchase with your initials.
Q: How do I place an order?
A: You can register or check out as a guest. Just click “Buy Now” under your desired product, proceed to the checkout page, fill in the required details, and select your payment method.
Q: How will I get notified for order confirmation?
A: You’ll receive confirmation via email or SMS. If not, please email customer@houseofleather.pk or WhatsApp us at 03452182801.
Q: What is the delivery time?
A: Orders take 1 day processing time and 1 day shipping time in Karachi. For other cities, it takes 2–3 days. For customized orders, we will inform you via phone.
Q: What payment methods does House of Leather accept?
A: We accept Cash on Delivery (COD), Bank Transfer, Easypaisa, etc. For international payments, we accept PayPal, credit cards, and debit cards.
Q: What are the shipping costs?
A: We offer free shipping across Pakistan.
Q: How can I track my order?
A: Log into your account and click on “Track my order”.
Q: How do you pack my order?
A: We pack your leather bag in a non-woven dust bag and place it inside a cardboard box to ensure it arrives safely.
Q: Do you offer gift packaging?
A: Yes, we offer gift packaging for an extra charge. It includes a dust cover for bags or accessories and a customized compliment card.
