Return and Refund Policy
House of Leather accepts 7-Day hassel free return for all products.
1. Conditions- Returns must be initiated within 7 days from the date of delivery.
- Items must be in unused, unaltered condition and in their original, undamaged packaging.
- Leather goods should show no signs of wear, creasing, stains, odors, or alteration.
- All original tags, labels, dust bags, and accessories must be included.
- Custom, personalized, or monogrammed items are not eligible for return.
- Original shipping charges are non-refundable unless the item is defective or the return is due to our error.
- Damaged or defective items must be reported within 48 hours of delivery with photos and order number to be eligible for a return or exchange
- Initiate Return: Initiate a return via Return Form or send us email on customer@houseofleather.pk. You’ll receive a Return Authorization (RA) number and shipping instructions.
- Prepare the Package: Re-pack the item securely in its original packaging with all tags attached.
- Return shipping costs: Return shipping is covered by House of Leather when the item is defective, incorrect, or the return is due to our error; otherwise, the customer may be responsible for return shipping.
- Ship Back: Use the trackable courier service. We are not responsible for return shipments lost in transit unless a carrier-tracked service is used.
- Inspection: Returned items will be inspected for condition and authenticity.
- Processing: If approved, refunds are issued to the original payment method within 7 business days after receipt.
- Original shipping charges are non-refundable unless the item is defective or the return is due to our error.
4. Refund & Exchanges
- Exchanges: Available for identical or similar items if stock permits. If the requested item is unavailable, a refund will be issued.
- Refund: Original purchase price, excluding any shipping charges unless the item arrived defective.
- Processing Time: Refunds typically post within 5–10 business days after inspection.
5. Care and maintenance notes
- Leather items should be reconditioned if exposed to moisture or extreme conditions; returns due to normal wear or neglect may be excluded.
8. International Returns
- International customers are responsible for return shipping costs unless the item is defective or incorrect. Please note taxes duties and shipping charges are non refundable.
9. Contact information
- Customer Care: customer@houseofleather.pk
- Return Portal: Return Form
Let customers speak for us
from 67 reviewsHonestly speaking the product is very good leather quality is good stitching is good buckle quality is very fine. delivery is good. i recommend all of you.
Functional stylish and equality better than any designer brand amazing to find would recommend to anyone looking for outstanding service and an outstanding product whether it be a bag , wallet , belt everything is crafted immaculately
Functional stylish and equality better than any designer brand amazing to find would recommend to anyone looking for outstanding service and an outstanding product whether it be a bag , wallet , belt everything is crafted immaculately
The material of your product is out class and the finishing too, I really like it. And I recommend everyone to buy this product.
I was looking for a tote bag for my wife and came across this website. I initially ordered a different product but then I found this one. It was very easy to change the order after directly communicating with the business on WhatsApp. I just received the bag and I just love it. The leather, color, workmanship are all first rate. Had a personalization which has been done with great care and looks fantastic. I would recommend this business and their products to anyone who is looking for leather ladies bags. Will definitely be ordering from them again.
I've often purchased items from the House of Leather but this was the first time I placed an order for a bigger item. The leather for this colour wasn't in stock but the representative I spoke with, Mr. Asif, was extremely helpful and patient. He was extremely responsive, shared all the details of the bag with me and swiftly answered all my queries. He took my order and this bag was made ready in a few days and received without any hassle. And I am happy to report that the bag, its leather, and craftsmanship were absolutely excellent! We currently have many online leather businesses in Pakistan but House of Leather clearly stands out because of its terrific range and design of products, leather variety and quality, price bracket, and customer service. They're all top-notch!
I've often purchased items from the House of Leather but this was the first time I placed an order for a bigger item. The leather for this colour wasn't in stock but the representative I spoke with, Mr. Asif, was extremely helpful and patient. He was extremely responsive, shared all the details of the bag with me and swiftly answered all my queries. He took my order and this bag was made ready in a few days and received without any hassle. And I am happy to report that the bag, its leather, and craftsmanship were absolutely excellent! We currently have many online leather businesses in Pakistan but House of Leather clearly stands out because of its terrific range and design of products, leather variety and quality, price bracket, and customer service. They're all top-notch!
Was looking for a travel weekender bag. Quality is great, exactly what I was looking for. House of Leather was great at answering questions. Service was exceptional.
Sir I received my parcel and your product is too good and everything is awesome finishing, stitching each and everything ❤️
I purchased it as a present and truly loved it.
I really loved the material and the stitching ..Ma sha Allah ..even the packaging was stop on...keep up the good work!
gorgeous bag, very professional looking
Absolutely love this leather bag! Classy, durable, and super practical. The leather feels premium, and it fits all my work essentials with ease. Looks even better in person!
Only issue: the last leather loop is tight, so it’s tricky to grip and slide the strap out but definitely not a dealbreaker.
It is so perfect and great, thanks.
This is my second bag purchase and I must say every time it’s a pleasure to open the parcel. Timely delivery. Excellent quality and value for money. Not overly priced as some other bags. Highly recommended