Return and Refund Policy

House of Leather accepts 7-Day hassel free return for all products.

1.    Conditions
  • Returns must be initiated within 7 days from the date of delivery.
  • Items must be in unused, unaltered condition and in their original, undamaged packaging.
  • Leather goods should show no signs of wear, creasing, stains, odors, or alteration.
  • All original tags, labels, dust bags, and accessories must be included.
  • Custom, personalized, or monogrammed items are not eligible for return.
  • Original shipping charges are non-refundable unless the item is defective or the return is due to our error.
2.     Defects and damage on arrival
  • Damaged or defective items must be reported within 48 hours of delivery with photos and order number to be eligible for a return or exchange
 3.     Return Process
  • Initiate Return: Initiate a return via Return Form or send us email on customer@houseofleather.pk. You’ll receive a Return Authorization (RA) number and shipping instructions.
  • Prepare the Package: Re-pack the item securely in its original packaging with all tags attached.
  • Return shipping costs: Return shipping is covered by House of Leather when the item is defective, incorrect, or the return is due to our error; otherwise, the customer may be responsible for return shipping.
  • Ship Back: Use the trackable courier service. We are not responsible for return shipments lost in transit unless a carrier-tracked service is used.
  • Inspection: Returned items will be inspected for condition and authenticity.
  • Processing: If approved, refunds are issued to the original payment method within 7 business days after receipt.
  • Original shipping charges are non-refundable unless the item is defective or the return is due to our error.

4.      Refund & Exchanges

  • Exchanges: Available for identical or similar items if stock permits. If the requested item is unavailable, a refund will be issued.
  • Refund: Original purchase price, excluding any shipping charges unless the item arrived defective.
  • Processing Time: Refunds typically post within 5–10 business days after inspection.

5.      Care and maintenance notes 

  • Leather items should be reconditioned if exposed to moisture or extreme conditions; returns due to normal wear or neglect may be excluded.

8.      International Returns

  • International customers are responsible for return shipping costs unless the item is defective or incorrect. Please note taxes duties and shipping charges are non refundable.

9.       Contact information

  • Customer Care: customer@houseofleather.pk
  • Return Portal:  Return Form

 

Let customers speak for us

from 82 reviews
Zumeqah Anas

I ordered a backpack from House of Leather, and am very satisfied with it. The leather is thick and durable. It’s well constructed and user-friendly. Looking forward to using this bag for many years to come.

House of Leather
Anonymous
Backpack review

I received my package on time and the quality is really nice. I strongly recommend this brand’s products if you’re looking to buy long lasting bags. The craftsmanship is top notch, and they listen to any adjustments you may want to make to a piece. IA looking forward to using this bag for many years to come.

Leather Laptop Backpack Dark Brown Travel Backpack for Men & Women | Full-Grain Cowhide
Leather Laptop Backpack Dark Brown Travel Backpack for Men & Women | Full-Grain Cowhide
Hafsa Zaheer

I like the quality and overall feel...

House of Leather
Faizan Ali

I urgently needed a crossbody bag, laptop bag, and long wallet right before my international trip, and Houseofleather truly came through. The delivery was on time, and the premium leather with neat stitching instantly gave me confidence. It genuinely made my travel experience

House of Leather
Naveed Qadir

Excellent products, MashaAllah. Very good service and prompt delivery to Saudi Arabia. Highly satisfied.

House of Leather
Arshad N

Nice quality and clean finishing. The leather feels good, and the whole process was easy from order to delivery. Happy with the purchase

House of Leather
Maryam Ayub

Such a reliable and genuine leather store.

House of Leather
Anabiya Asif

Reasonable prices or good quality

House of Leather
Mia
Love it

Same as shown, love it thanks

Leather Tote Bag for Women – Purple Full-Grain Cowhide Handbag | Elegant & Spacious
Leather Tote Bag for Women – Purple Full-Grain Cowhide Handbag | Elegant & Spacious
Mia
Same as shown

Same size, same design. Love the leather

Dark Brown Leather Crossbody Travel Bag
Dark Brown Leather Crossbody Travel Bag
sheikh sibghat ullah
Review of Full Grain Causal belt

Honestly speaking the product is very good leather quality is good stitching is good buckle quality is very fine. delivery is good. i recommend all of you.

Men’s Full Grain Buffalo Leather Casual Belt For Men Mustard (40mm)
Men’s Full Grain Buffalo Leather Casual Belt For Men Mustard (40mm)
Anonymous
Amazing belt immaculate quality

Functional stylish and equality better than any designer brand amazing to find would recommend to anyone looking for outstanding service and an outstanding product whether it be a bag , wallet , belt everything is crafted immaculately

Reversible Leather Belt |Black & Tan Full Grain Cow Leather | 35mm Formal Men’s Belt
Reversible Leather Belt |Black & Tan Full Grain Cow Leather | 35mm Formal Men’s Belt
Anonymous
Excellent quality amazing service and even better design

Functional stylish and equality better than any designer brand amazing to find would recommend to anyone looking for outstanding service and an outstanding product whether it be a bag , wallet , belt everything is crafted immaculately

Dark Brown Leather Travel Wallet | Passport & Document Holder with Card Slots
Dark Brown Leather Travel Wallet | Passport & Document Holder with Card Slots
Umer Raja
Wallet

The material of your product is out class and the finishing too, I really like it. And I recommend everyone to buy this product.

Black Leather Mini Wallet - Hidden Magnetic Closure
Black Leather Mini Wallet - Hidden Magnetic Closure
Anonymous
Outstanding quality, personalization, price and communication

I was looking for a tote bag for my wife and came across this website. I initially ordered a different product but then I found this one. It was very easy to change the order after directly communicating with the business on WhatsApp. I just received the bag and I just love it. The leather, color, workmanship are all first rate. Had a personalization which has been done with great care and looks fantastic. I would recommend this business and their products to anyone who is looking for leather ladies bags. Will definitely be ordering from them again.

Dark Brown Crazy Horse Leather Tote Bag | Long Handle Women’s Handbag
Dark Brown Crazy Horse Leather Tote Bag | Long Handle Women’s Handbag