Return and Refund Policy

House of Leather accepts 7-Day hassel free return for all products.

1. Conditions

Returns must be initiated within 7 days from the date of delivery.
Items must be in unused, unaltered condition and in their original, undamaged packaging.
Leather goods should show no signs of wear, creasing, stains, odors, or alteration.
All original tags, labels, dust bags, and accessories must be included.
Custom, personalized, or monogrammed items are not eligible for return.
Original shipping charges are non-refundable unless the item is defective or the return is due to our error.

2. Defects and damage on arrival

Damaged or defective items must be reported within 48 hours of delivery with photos and order number to be eligible for a return or exchange

3. Return Process

Initiate Return: Initiate a return via Return Form or send us email on customer@houseofleather.pk. You’ll receive a Return Authorization (RA) number and shipping instructions.
Prepare the Package: Re-pack the item securely in its original packaging with all tags attached.
Return shipping costs: Return shipping is covered by House of Leather when the item is defective, incorrect, or the return is due to our error; otherwise, the customer may be responsible for return shipping.
Ship Back: Use the trackable courier service. We are not responsible for return shipments lost in transit unless a carrier-tracked service is used.
Inspection: Returned items will be inspected for condition and authenticity.

Processing: If approved, refunds are issued to the original payment method within 7 business days after receipt.
Original shipping charges are non-refundable unless the item is defective or the return is due to our error.

4. Refund & Exchanges

Exchanges: Available for identical or similar items if stock permits. If the requested item is unavailable, a refund will be issued.
Refund: Original purchase price, excluding any shipping charges unless the item arrived defective.
Processing Time: Refunds typically post within 5–10 business days after inspection.

5. Care and maintenance notes

Leather items should be reconditioned if exposed to moisture or extreme conditions; returns due to normal wear or neglect may be excluded.

8. International Returns

International customers are responsible for return shipping costs unless the item is defective or incorrect. Please note taxes duties and shipping charges are non refundable.

9. Contact information